A Brand New Overdrive Page is Coming

mainscreen2

If you’ve ever checked out anything electronically (an eBook, a digital audiobook, a digital periodical, or a streaming movie), then you have used OverDrive. On November 9th, OverDrive will be getting a facelift, with new features and a brand new look. This post will go over the changes in the new layout.

If you’d like to check out what the Upper Hudson Library System’s new OverDrive page will look like, you can check it out here: https://uhls.overdrive.com. This link will continue to work once the site goes live. You can also go to the current OverDrive page and you will see a red bar across the bottom with a link to the preview site.

Signing In

The first change you may notice is the login screen.

login

There are two new options: using your OverDrive account to login or connecting via your Facebook account. An OverDrive account syncs your progress through titles, your saved libraries, and your bookmarks across multiple devices. Keep in mind that whichever way you sign in, you will need to enter your library card number.

Once you have logged in, you will see a drop down box appear.

myaccountdropdown

There is a new icon that looks like three books. Clicking on this icon will always take you back to your account. There is some new terminology here also. The section of your account that listed the items you currently had checked out was called Checkouts. They will now be referred to as Loans, which you can see appears first on the drop down box.

Searching and Browsing

If you are browsing the site, you can click on Subjects in the top left corner. This will bring up the entire library collection, organized by subject. Once you’ve clicked on Subjects, you also have the option of narrowing down the list by format (eBook, Audiobook, Video, or Periodicals). Clicking on Collections with bring up a drop down box that allows you to easily see things like new additions and popular titles, organized by format. You can click on the magnifying glass icon to bring up a search box. When you click on it, you’ll also get a link for the Advanced Search feature, if you want to limit your search by specific criteria. Searching directly from the search box will now use an auto complete feature.

Whether you’ve narrowed down by subject or searched by a specific keyword, you will notice changes in the way the results are shown.

statusThere will be text across the top of each book jacket picture showing the item’s availability. You will see a blue bar with Available if an item is available and can be checked out right away. There will be a blue bar with Borrowed if you currently have the item checked out. If you currently have the item on hold, On Hold will be written on a white bar. If the item currently has a waiting list, you will see Wait List across the top. If the item has Wait List shown, there are no current copies available for check out and you will need to put the item on hold if you’d like to borrow it. If you’d like to add an item to your Wish List, you can click on the little ribbon shaped icon with a plus sign. You can also see the format of the item listed under the title and author.

If you click the icon with the three dots, you’ll get three options: Read/listen to a sample of the item, View More Details (where you can view more details about the item, such as a plot summary, the available formats and more), and You May Also Like, which gives you recommendations based on that item. Clicking on the book jacket or the title will also take you to the more details page.

Checking Out an Item and Placing Holds

You can click the borrow link under the jacket picture to borrow the item. Once you’ve clicked borrow, you’ll get a blue notification bar across the top of your screen that tells you when your loan ends, as well as a link to your Loans page, where you can download the item to your device.

notificationbar

If you go to the item’s page to check an item out, you have the option of choosing the lending period. On the blue borrow button, you’ll see an arrow. Clicking on that will bring up a drop down box, allowing you to choose whether you would like to check the item out for 7, 14, or 21 days.

lendingperiod

Placing an item on hold has changed slightly. You can click the Place a Hold link under the picture of the book cover or from the item’s more details page. You’ll get a conformation popup that your hold has been placed, which lists the email address where you’ll be notified, along with a link to manage all the holds you’ve currently placed. You’ll also get recommendations that are currently available for check out based on the item you’ve just placed on hold.

holdconfirm

Your Account

There have been a few changes to the my account section of OverDrive. Once you’ve chosen which format you want to download, a little button labeled How to Return will appear under the item. This will give instructions on how to return to the item early, based on which format you’ve chosen.

loans

Holds

In the Holds section of your account, you can view the items you currently have on hold.

holds

The date the hold placed will be listed across the top. Near the bottom, you have the option to edit the email address where you’d like to be notified once the item is available, to suspend the hold to a particular date, and to delete the hold. Clicking on the three dots near the top right corner will give you the same options as we saw earlier: to read/view a sample, view details, and recommendations based on that title. You can also see what number you are on the waiting list, as well as the format of the item on hold.

Settings and Help

The option to choose whether you want to automatically check out an item is now found in settings. You can check or uncheck this option. Whenever you make any changes to your settings, they are automatically saved.

If you need help using OverDrive, there is a help link on the top right corner of each page. You can also get assistance by scrolling to the bottom of the page. Under help you’ll see FAQs, a getting started guide, a link to contact support, and more. Clicking on Get Support will give you the option of going to the OverDrive support site, which has getting started guides, videos, how-to articles, troubleshooting tips and more. You’ll also get the option to contact the library for more specific questions.

What do you think of the OverDrive’s new look? Let us know in the comments.

Library Software Upgrade Scheduled

upgrade

The Upper Hudson Library System has scheduled an upgrade of our library management software for 4:00 AM on Tuesday, April 19th.  The process should be completed long before the libraries open.  However, you may experience difficulty logging in to use remote library services (catalog, library account, OverDrive, etc.) during the upgrade.  Thank you for your patience.

Text Message Notifications Have Arrived

sms icon

The Upper Hudson Library System has rolled out another new catalog feature.  Patrons can now opt in to receive SMS (text message) notifications for hold pickups, overdue reminders, and courtesy notices.  SMS notifications will not replace your current notification method (email, phone, mail), but will be an additional service.  If your cell phone carrier charges you for text messaging, standard rates will apply.

How to opt in:

  1. Go to the UHLS library catalog and sign in with your card number and PIN.  Alternatively, use the “My Account” button on the EG Library website.
  2. Click on “Edit account.”
  3. Go to the mobile settings section.  Enter your phone number.  Read the terms and conditions and check the “Opt In” box.
  4. Press “Submit.”
  5. Check your phone for text messages.  You will receive a message to confirm your subscription.  You must reply by typing “Yes” to complete the signup process.
  6. You will receive a message confirming your subscription.

To cancel:

  • Option 1:  Reply STOP, STOP ALL, END, QUIT, CANCEL, or UNSUBSCRIBE to any library SMS notification to stop receiving texts.
  • Option 2:  Ask a staff member to help you unsubscribe.

Will you be using this new service?  Let us know in the comments!

 

Tagging the Library Catalog

tag

Our latest public catalog has some new features that we are excited to see patrons using. One of these features allows patrons to “tag” items in our catalog. The purpose of adding a tag would be to make an item easier to find. For example, if I ran a book club at the library, I might want to add the tag “EG Book Club” to every title we discuss. That way, any patron searching the catalog for “EG Book Club” would find all of those books grouped together in the results.

The Issue

Recently, we have discovered that there may be some confusion about the nature of tags in our catalog. Given some of the community tags we’ve seen, it appears that patrons believe them to be private. Consider the following example:
Tag example 1. If they get it in large print or the e-book version

Clearly, this is a patron’s note to self and not meant for public consumption. Unfortunately, there is no way we can let the patron who added it know that a more effective way to accomplish this privately would be to use the My List feature of the catalog, which we will outline in a moment.

Other patrons may think tagging an item is a way to communicate with library staff:

Tag example 2. Renew e-book

I assure you that no staff member will see this unless they find it by accident.  If you have created your own tags assuming they were private, please help us clean up the catalog and protect your privacy by deleting them.

My List

If you would like to make personal notes to yourself on items in the catalog, there is a more elegant way to do this. It involves an additional click or two, but there are many more options available to you when you use this method. For example, when you add items to a list, you can request them all at once or one at a time. You can also create multiple lists and organize them as you wish.

You can use “My Lists” to save lists of items that you wish to revisit for later use. The content in these lists is stored until you remove it. In “My Lists”, you can create folders to group your stored titles in ways that help you to organize your content. Titles stored in “My Lists” can be viewed and retrieved by logging into your My Account and using the “My Lists” link.  Login to My Account and the search for an item you wish to add to your list.  Click on the icon to “Add to cart.”

Add to cart icon

When you have gathered all of the items for your list in the cart, click on “My Cart” next to your name in the upper right of the screen.

My Cart link screenshot

Click “save to list” and either create a new list or save to a list already created and confirm.  To see your lists, return to your account details by clicking on your name when logged into the catalog. Select the “My Lists” link to view the lists created.  Click on a list name export it or request/delete items on the list.

My Lists link

How would you use the tagging feature in our catalog? Let us know in the comments.

checkthisout

Tech Tricks to Improve Your Technological Experience

checkthisout

There is a wealth of information available on the internet. Luckily, there are lots of neat technological tips and tricks that can help with how you use technology and its components.

Vine is an app people use to post very short (eight seconds or less) video clips that will automatically replay once the clip has finished. The clips are referred to as Vines. GCF LearnFree has posted a neat list of Vines that can help with some common tech-related problems such as how to organize and label various wires, how to protect power cords, and how to clean a keyboard with a sticky note.

If you are a Chrome user and have been frustrated with the slowness of your browser, makeuseof has written an article that has some suggestions on how you can improve the speed of your Chrome browsing experience.

If you are a user of Creative Commons (content that is free to legally use and share), makeuseof has put together a helpful post that gives tips on how to find Creative Commons content.

Have you ever accidentally installed bundled software without meaning to? When installing free software, often times there will be a message box that appears before the installation asking if you want to install another program, reset your browser homepage, or change your search settings. Luckily, there is a program called Unchecky. This application searches for commonly bundled unwanted applications and removes them. It also prevents unwanted applications from being installed in the future by automatically unchecking the unwanted offers box when a user is installing a new application, as well as warning the user if they try to accept a potentially unwanted offer.

These are just a few of the many neat tricks to help you improve how you use technology and its components. Do you have any neat tricks you’ve discovered? Share them in the comments.

Have You Been Pwned? Find Out with This Tool

pwned

Data breaches and internet security are a big concern for many individuals, and with good reason. Large companies that have had their users’ information (such as email addresses, passwords and password hints) compromised include Adobe and Snapchat.

Luckily, there is a website, Have I Been Pwned?, which searches across various domains and known breaches to see if a particular email address or username has been compromised.  The site’s name comes from the gaming term “Pwned”, which is a twist on the word “owned” (defeated).  The exact origin of this term is disputed.

The website also can inform you if your information has been “pasted,” which the site describes as:

A “paste” is information that has been “pasted” to a publicly facing website designed to share content such as Pastebin. These services are favored by hackers due to the ease of anonymously sharing information and they’re frequently the first place a breach appears.

This website is a valuable tool to find out if your personal information has been compromised.  Check out this post for suggestions on strengthening the security of your accounts.

OverDrive Clears Up Dual Bookshelf Confusion

There has been a change in terminology in the user account section of the Upper Hudson Library System’s Digital Collection. What was formerly called Bookshelf has been changed to Checkouts. This is the section of your account where you can view all of the digital items you have currently checked out.

checkouts

If you are accessing your downloaded materials through the Overdrive app, they will be listed under the Bookshelf heading. Please note that books downloaded for use on a Kindle or in the Kindle app will not be listed on the Overdrive Bookshelf.

overdrive

 

Windows 10 (Part 2)

windows-10-logo

Windows 10 was released to the general public on July 29, 2015. Since then, various issues and concerns have popped up among its users. One big concern is the telemetry (remote data collection) that is built into Windows 10. Windows IT Pro has written an article on how to turn off telemetry not only in Windows 10, but also in Windows 7 and Windows 8. Makeuseof has also written a number of articles regarding privacy concerns in Windows 10 and has links to various tools to help users change their privacy and telemetry settings. Relating to the privacy issues, KrebsonSecurity has addressed the concern that a default setting in Windows shares your WiFi connection with contacts you have in Outlook, Skype, or Facebook and offers suggestions on how to turn this feature off and make your WiFi network more secure.

If you are finding learning the ins and outs of Windows 10 a bit daunting, TechSoup has written a blog post that has information on the basics of Windows 10 and its features.

Throughout the course of several updates, Windows Update, the program that keeps the Windows operating system up-to-date, may have downloaded the Windows 10 installation files without the knowledge of the computer user. If you have noticed that your computer and/or internet connection has been slower, this may be the cause. Luckily, makeuseof has written an article that addresses what to do if the Windows 10 installation files have been downloaded to your computer. Sophos has also written a blog post related to removing unwanted Windows 10 installation files.

Have you downloaded Windows 10 yet? Tell us about it in the comments.

Pop Away from Popups and Other Unwanted Ads

securitykey

It’s happened to most people:  you’re browsing the internet, and suddenly a window pops up informing you that you need to update your software or maybe that you have a virus or perhaps one saying you’ve won a free iPad. Even to advanced computer users, some of these popup advertisements can look legitimate. How can the average computer user avoid bothersome popups?

Luckily, makeuseof has written a helpful article with some helpful tips on how to avoid malicious popups and how to tell if they are legitimate.

The author advises computer users to always check the URL in the address bar. Most software websites have URLs that are pretty straightforward. For example, if you are attempting to download Adobe Reader, the URL will be www.adobe.com. Try to avoid websites with super long web addresses. If you want to view the URL for a website, move your mouse over the link before clicking on it and the full URL will be displayed in the status bar near the bottom of the screen. Google will display the full URL of the search result in green below the link name. In the example below, the mouse cursor is on the link for the East Greenbush Library’s Wikipedia entry. Note the highlighted area near the bottom of the screen that displays the full link.

linkhighlight

 

Try to avoid pages that are full of text and advertisements. If you are still unsure if a download link is safe, check out a site like File Hippo, which is an aggregate site that contains mirror downloads of many popular programs like Adobe Reader and Java. On a related note, try to avoid the Google-ad results, which are usually the first few results that appear in a Google search and are marked with a little yellow ad banner.

If you are mindful about looking at a link before you click on it, you may notice a common trend of link shortening, for example, tiny.url or bit.ly links. How are you supposed to know if those links are legit? There is a great tool called Unshorten.It. You can copy and paste the shortened link and the site will display the full link as well as a small screenshot of the site. There are also various other sites that preform a similar function.

Some other helpful tips mentioned in the article:

  • Install a good anti-virus program. Many have an internet security feature that will highlight suspicious links and block popups.
  • Avoid searching for things like free video games and free screensavers. These are a common source of malware and shady links.
  • There are various browser-specific tips, such as changing your homepage to one you recognize and blocking popups directly with your browser (these options are found in the browser settings).
  • If you are a more advanced computer user, you may want to use a browser extension such as AdBlock Plus that will block ads from appearing on a webpage.
  • The article gives you instructions on what do if you accidentally click on a popup or ad and seem to be stuck.

If you are still getting unwanted popups after trying the tips discussed in the article, you may have malware installed on your computer. If this happens, there are steps you can take to remove it. Check out makeuseof’s malware removal guide for more information.

 

Back By Popular Demand: New Items Lists!

newitemsWhen we moved to our new library software earlier this year, we lost the ability to provide real-time lists of new items ordered by the libraries. If you have been missing this feature, we have great news – it has been restored! Check all libraries here: http://reports.uhls.org/newitems/. See only our library here: http://reports.uhls.org/newitems/EGRN/index.html.

How Does It Work?

The first link will take you to a listing of all Upper Hudson Library System libraries.  Select a library, and you will be presented with a list of item types.  Only item types with newly items will be displayed, so some categories you might expect may not be present.  Click on an item type to see a list of titles that are linked to the catalog for easy requesting.  Check back often, as we are adding new items all the time and the lists are updated overnight.

Each library has a different time frame for “new”, which will be stated at the top of the title list.  The East Greenbush Community Library has chosen 14 days, while some other libraries chose 30 or 90 days.  Keep in mind that donated items, items ordered as replacements, and duplicate copies show up on these lists, as well.  That would account for “new” items with older publication dates.  The category that will most likely show newly released items is the “On Order” category.  While this group is not limited on a single item type or genre, it is often populated by items ordered ahead of publication date.  As soon as the record is created in the catalog, patrons can place requests.

Questions?  Please ask in the comments below or call the library for more information.